Job Summary

The Key Account Manager (KAM) will be responsible for managing and growing strategic merchant accounts for the online payment gateway business. The role involves both hunting (acquiring recent merchants) and farming (managing and growing existing accounts) to drive revenue and strengthen long-term partnerships.

Key Responsibilities
Hunting – Current Business Acquisition
Identify and acquire new merchants for the online payment gateway platform.
Develop and execute strategies to onboard high-value e-commerce merchants.
Build a strong pipeline through prospecting, networking, and market research.
Conduct product presentations and negotiate commercial terms.
Coordinate with onboarding and technical teams to ensure smooth merchant integration.
Farming – Account Management & Growth
Manage and nurture relationships with existing key merchant accounts.
Identify upselling and cross-selling opportunities such as additional payment solutions, value-added services, or current integrations.
Monitor merchant performance, transaction volumes, and revenue growth.




Resolve merchant queries and collaborate with internal teams for service delivery.
Ensure high merchant satisfaction and retention.
Revenue & Performance Management
Achieve assigned sales and revenue targets.
Track merchant transaction trends and identify opportunities for growth.
Prepare account plans and periodic business reviews with merchants.
Stakeholder Collaboration
Work closely with product, operations, integration, and risk teams to support merchant requirements.
Provide market feedback to improve products and services.

Qualifications & Skills
Bachelor’s degree in Business, Finance, Marketing, or related field.
3–7 years of experience in payments, fintech, e-commerce, or SaaS sales.
Strong experience in B2B sales and key account management.
Good understanding of online payment gateways, digital payments, and merchant acquiring.
Strong negotiation, relationship management, and communication skills.

📌 Kam Bhubaneswar
🏢 Paytm Payments Services
📍 Bhubaneswar