About The Opportunity A fast-scaling global services firm operating at the intersection of customer experience and international client management, we deliver seamless, culturally intelligent support to enterprise clients across APAC, EMEA, and the Americas. Our customer relations team drives retention, satisfaction, and growth by resolving complex global inquiries, managing escalation pipelines, and building long-term trust across time zones and languages.

We’re looking for a proactive, empathetic, and globally-minded professional to elevate our international customer experience.

Role & Responsibilities
Act as the primary point of contact for international clients, managing end-to-end resolution of complex service, billing, and operational requests.
Document, triage, and escalate cross-border issues to relevant global teams with clear context and ownership tracking.
Collaborate with product, billing, and technical teams to resolve escalations while maintaining exceptional customer satisfaction (CSAT) scores.
Translate and adapt communication styles for diverse cultural and linguistic audiences—ensuring clarity, professionalism, and empathy.
Monitor and report on recurring international customer pain points to drive product and process improvements.
Utilize CRM and ticketing systems (e.g., Zendesk,



Salesforce) to log, track, and resolve customer interactions with SLA adherence.

Skills & Qualifications
Must-Have
Zendesk
Salesforce CRM
CRM ticketing systems
Customer escalation management
Conflict resolution
Cross-cultural communication
Service Level Agreement (SLA) management
Business English proficiency
Preferred
Working knowledge of APAC or EMEA time zones and business etiquette
Experience handling B2B customer accounts
Basic familiarity with Jira or ServiceNow

Benefits & Culture Highlights
Work with a truly global client portfolio—gaining exposure to enterprise-scale CX challenges across continents.
Cooperative, quick-paced setting where initiative and empathy are rewarded.
Structured career pathways into CX leadership, global account management, or regional operations roles.

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📌 International Customer Relations Executive Ahmedabad
🏢 Docdort
📍 Ahmedabad