KEY RESPONSIBILITIES
Interact with clients via phone, email, or in person to understand and resolve technical issues.
Install, configure, and maintain computer applications, operating systems, and network components.
Diagnose, troubleshoot, and resolve hardware and software issues efficiently.
Handle issues related to desktop systems, printers, plotters, scanners, and other IT peripherals.
Configure and monitor computer networks, ensuring proper connectivity and system performance.
Provide timely and accurate feedback and maintain customer satisfaction throughout the support process.
Document all issues, resolutions, and procedures in the knowledge base and system logs.
Coordinate with internal teams for escalated issues to ensure timely resolution.
Follow up with clients after service to ensure issues are fully resolved
📌 It Support Engineer Chennai
🏢 USAM Technology Solutions
📍 Chennai
Reply to this offer
Impress this employer describing Your skills and abilities, fill out the form below and leave Your personal touch in the presentation letter.