About INDOFAST:

INDOFAST is a 50:50 joint venture between IOCL and SUN Mobility. This joint venture will oversee network deployment, operations and business development.

At INDOFAST, we aim to make electric vehicles affordable and accessible to all. We believe electric vehicles are the future of mobility, and we strive to accelerate their adoption with our cutting-edge battery swapping solutions. These solutions are interoperable across various vehicle platforms and form factors, making them future-proof, sustainable, and highly scalable. With our state-of-the-art Smart Batteries and a vast network of IoT-enabled Swap Points, long EV charging times, high upfront costs, and range anxiety are a thing of the past.

Through collaborations and partnerships with leading vehicle manufacturers, battery cell technology providers, fleet operators, ride-sharing players, and last-mile transport operators, we are proud to be at the forefront of the EV revolution.

News about INDOFAST: Indian Oil ties up with Sun Mobility for battery-swapping business

Role Overview





We are seeking a Data Analyst to join our Customer Experience (CX) team. In this role, you will turn customer data into insight that improves every stage of the customer journey. Partnering with support, product, and operations leaders, you will measure how customers experience our products and services, surface the drivers of satisfaction and churn, and recommend actions that make each interaction better. This is a high-impact, cross-functional role for someone who is equally comfortable writing SQL, building dashboards, and telling a clear story to non-technical stakeholders.

Key Responsibilities
- Analyze customer experience data across channels — support tickets, inbound calls, surveys (CSAT, NPS, CES), product usage, and churn — to identify trends, pain points, and opportunities.
- Build and maintain dashboards and self-service reports that track CX metrics and make them accessible to stakeholders across the bu

📌 Data Analyst (Bengaluru)
🏢 IndoFast Energy
📍 Bengaluru