Key Responsibilities
Customer Onboarding & Adoption Ensure smooth onboarding of schools, driving early engagement with company products
Customer Engagement Strategy – Design and execute engagement programs to enhance teacher usage and satisfaction.
CSAT & Feedback Management – Measure, analyze, and improve CSAT by addressing pain points and optimizing user experience.
Proactive Customer Support – Identify adoption challenges and provide proactive solutions to improve product usage.
Data-Driven Adoption Growth – Track usage patterns, identify low-adoption schools, and implement targeted intervention plans.
Customer Advocacy & Retention – Build solid relationships with key stakeholders (principals, teachers) to drive long-term retention.
Collaboration with Internal Teams – Work with Sales, Product, and Training teams to align customer success strategies with business goals.
Process Optimization & Best Practices – Develop frameworks for ongoing adoption, engagement, and escalation management.

📌 Manager Ahmedabad
🏢 Extramarks Education
📍 Ahmedabad