Experience Required: Minimum 1 year (relevant technical/customer support experience) Shift Timings: Market-aligned; candidate must be versatile for rotational shifts
Role Overview
L.5 Technical Support Engineers are responsible for providing high-quality support to HP customers by resolving technical queries related to HP products, including laptops, desktops, printers, and associated software. This role demands a balance of technical troubleshooting ability and customer service excellence.
Required Skills & Qualifications
Graduate in any discipline (preferably BCA, B.Sc. Computer Science, or B.Tech)
Minimum 1 year of experience in the technical/customer support industry
Solid knowledge of computer hardware components, Windows OS, MS Office, and common software tools
Familiarity with network printers, LAN configurations, and IP settings
Basic understanding of networking concepts (LAN/WAN, IP, DNS)
Positive communication and problem-solving skills
Fluency in Hindi is mandatory if hired for the India team
Ability to work independently and handle multiple service requests
Minimum Skills & Competencies Technical Skills — Intermediate to advanced knowledge of:
Windows OS (installation, troubleshooting, updates)
Printer setup and troubleshooting (Inkjet, LaserJet)
Networking fundamentals (Wi-Fi configuration, LAN troubleshooting)
Key Skills Printer setup · Networking fundamentals · Problem-solving · Communication · Independent work · Knowledge base management · Training and guidance · Multitasking · Hindi fluency · Technical troubleshooting · Customer service · Windows OS
Benefits
Paid time off
Provident Fund
Education:
Bachelor's (Preferred)
Work Location: In person
📌 5 Technical Support Engineer Bengaluru
🏢 Codeguardian Tech International
📍 Bengaluru
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