Customer Support Agent / Team Lead Non Voice

F2F INTERVIEW IS MANDATORY

Pondicherry | Work from Office

Only candidates comfortable attending the F2F interview in Pondicherry are requested to apply.

About the Role

Hiring Customer Support Agents and Team Leads for an international Non-Voice / Back-Office process.

Customer Support Agent
Handle customer cases and requests.
Verify customer/account information.
Review transactions, charges and other details.
Process refunds/adjustments as per guidelines.
Maintain accurate records and case documentation.
Escalate complex cases when required.
Follow SOPs, quality and data-protection guidelines.

Freshers & experienced candidates can apply.

Team Lead
Manage and support the customer support team.




Monitor SLA, productivity and quality.
Handle escalations and complex cases.
Ensure process adherence and timely case completion.
Coach team members and prepare performance reports.

Key Skills Non Voice | Back Office | Customer Support | Chat Support | Email Support | Case Processing | Data Entry | MS Excel | Operations | SLA | Quality

6 days/week | 1 rotational week-off

Day/Afternoon Shift

F2F INTERVIEW IS MANDATORY Please apply only if you are comfortable attending the interview in Pondicherry.

📌 Offline Customer Support Agent Or Team Lead Puducherry (India)
🏢 Innovalus Technologies
📍 India