Job Description

Customer Retention & Wellness Associate

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Delhi NCR

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₹30,000–₹40,000/month

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Full time

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At SUPR, getting someone to place their first order is only the beginning.

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We're looking for someone who can build a genuine relationship with our customers after they purchase, understand their journey, help solve their problems, and make sure they're actually getting value from SUPR.

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This is not a traditional customer support role.

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You'll be speaking directly with our customers every day, understanding why they bought SUPR, how they're using it, what they're struggling with, and what would make their experience better.

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What you'll do

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- Call and personally engage with existing SUPR customers
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- Understand their goals, routines, preferences and pain points
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- Guide customers on getting the most out of their SUPR products
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- Follow up at different stages of their journey instead of waiting for customers to contact us
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- Identify customers who are likely to repurchase and nurture them at the right time
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- Win back customers who haven't purchased again
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- Understand why customers drop off and document those insights
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- Collect genuine product feedback and recurring customer concerns
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- Build strong relationships with our most loyal customers
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- Work closely with the founders, CRM and marketing teams to improve retention
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- Help create WhatsApp, calling and follow-up journeys based on what you learn from customers
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What we're looking for

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You should be someone who genuinely enjoys talking to people.

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You're warm,



empathetic and confident on calls. You can listen properly instead of simply reading from a script.

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You should be able to understand what a customer is really struggling with, build trust, and naturally guide the conversation towards the right solution.

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Experience in customer success, retention, telesales, CRM, wellness, nutrition, D2C or relationship management is a big plus.

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Most importantly, you should know how to build relationships, not just close calls.

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What success looks like

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Your job ultimately comes down to three things:

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Customers stay. Customers repurchase. Customers love SUPR more after speaking with you.

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We'll track metrics such as repeat purchase rate, customer reactivation, call-to-repurchase conversion, customer feedback and retention.

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You'll also become one of the closest people in the company to our customers, which means your insights will directly influence what SUPR builds next.

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About SUPR

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SUPR is building a women-first wellness brand designed around making everyday nutrition simpler.

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We're growing quickly, and we're looking for someone who wants to take ownership of one of the most important parts of the business: the relationship we have with our customers.

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How to Apply

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Think you can turn a first-time SUPR customer into a customer for life?

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Send your CV/LinkedIn to [email protected]

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Subject: I'll Keep Them SUPR – [Your Name]

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Tell us in 3–4 lines why you think you'd be great at building genuine relationships with our customers.

📌 Customer Retention Associate (Noida)
🏢 SuPr
📍 Noida