KEY RESPONSIBILITIES
- Independently troubleshoot and resolve onsite IT incidents and service requests.
- Provide professional, responsive, and high-quality VIP user support.
- Deliver end-to-end support for Digital Bar / Walk-in Centres, including quick fixes and device swaps.
- Support Boutique IT environments and applications.
- Provide hands-on support for POS systems, barcode scanners, payment peripherals, and related equipment.
- Provide meeting room and AV support, including Microsoft Teams, Zoom, and other vendor equipment.
- Act as a hands-and-eyes support for server and network teams when required.
- Manage printer and MFP support, including coordination with remote support teams and external vendors.
- Support PC refresh and hardware replacement activities, including:
- Device staging and testing
- Device deployment and replacement
- Planning and end-user communication
- Data migration support, where applicable
- Decommissioning and return of old devices
- Maintain accurate CMDB and IT asset records during device moves, changes, and refresh activities.




- Maintain and manage local IT stock and inventory.
- Record tickets for all activities performed during routine onsite support operations.
- Ensure incidents and service requests are handled in accordance with agreed SLAs and KPIs.
- Promote remote resolution where possible to reduce unnecessary onsite dispatches.
- Educate users on available self-help options and remote support tools.
- Identify opportunities for automation and process optimization.
- Collaborate with relevant IT teams to automate recurring onsite support activities, including device management, printing, meeting room support, and server support.
- Support local IT projects, initiatives, and infrastructure activities.
- Handle technical escalations and coordinate with relevant support teams.
- Conduct end-user training and current-user induction sessions.
- Work closely with internal teams, vendors, and stakeholders to ensure timely resolutio

📌 Desktop Support Engineer (Sanand)
🏢 Excis Compliance
📍 Sanand