Role & responsibilities:
Lead the administration, support, and maintenance of Windows Server and Linux server environments hosted across hybrid infrastructure.
Oversee server lifecycle and maintenance activities, including patch management, cumulative updates, OS upgrades, SQL upgrades, and infrastructure or network changes.
Manage and optimize infrastructure and application monitoring using enterprise tools such as Dynatrace, Cisco Meraki, HP SIM, SolarWinds, storage monitoring platforms, and Azure Monitor.
Maintain working knowledge of server hardware platforms and operational considerations across major vendors such as HPE, Dell, and IBM.
Drive proactive monitoring, event correlation, and performance improvement initiatives to improve service availability and reduce operational risk.
Own ServiceNow incidents through final resolution, including triage, stakeholder escalation, and participation in major incident calls to capture technical findings, status updates, and follow-up actions.
Lead planned and unplanned network incident response through triage, escalation, stakeholder communication, and final resolution.
Apply ITSM, ITIL,



and SAFe-aligned practices to support secure, repeatable, and well-governed operations.
Evaluate and support the adoption of modern technologies and automation capabilities, including UiPath, GenAI, machine learning, and Copilot, where applicable to IOC operations.
Robust understanding of server operations, infrastructure monitoring, break-fix support, patching, and enterprise change execution in hybrid environments.
Demonstrated experience improving operational performance through proactive monitoring, process optimization, and incident reduction.

Preferred candidate profile:
10-13years of relevant work experience in leading or managing 24x7x365 infrastructure or IOC/NOC operations.
Robust analytical, problem-solving, multitasking, and decision-making skills in high-volume operational environments.
Excellent verbal and written communication skills, with demonstrated ability to lead teams,manage stakeholders, and communicate effectively during incidents and escalations

📌 Noc Manager Hyderabad
🏢 Clarus Advisers
📍 Hyderabad