NTT Data is Hiring!

Sales- International Outbound Telecom || Permanent Role

Company Overview

NTT DATA is a $30+ billion business and technology services leader, serving 75% of the Fortune Global 100. We are committed to accelerating client success and positively impacting society through responsible innovation. We are one of the worlds leading AI and digital infrastructure providers, with unmatched capabilities in enterprise-scale AI, cloud, security, connectivity, data centers and application services.

Our consulting and industry solutions help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have experts in more than 50 countries. We also offer clients access to a robust ecosystem of innovation centers as well as established and start-up partners.

NTT DATA is part of NTT Group, which invests over $3 billion each year in R&D.;

Position Overview

Work Schedule & Advantages (Applicable to All Roles)
Shift Timing: USCanada Shift (Night Shift) any 10 hours shift between 6:30 PM to 6:30 AM
Work Mode: 100% Work from Office

Key Responsibilities
Drive revenue targets, SLAs, and KPIs




Own performance reviews, goal setting, and productivity
Analyze reports and publish daily/weekly dashboards
Manage attrition, hiring coordination, and training alignment
Ensure compliance with client guidelines and processes
Handle client interactions, reviews, and escalations
Implement process improvements and sales strategies
Monitor quality, productivity, and operational efficiency

Required Skills
Deep understanding of sales operations & metrics
Excellent stakeholder communication (client-facing readiness)
Data-driven decision-making
Conflict resolution and people management
Solid sales experience (telecom/BPO preferred)

Eligibility
1+ years of experience in BPO / Telecom sales operations
Experience managing international voice outbound processes
Telecom sales experience is an added advantage

KPIs / Metrics
Team revenue & target achievement
SLA adherence
Attrition & retention
Client satisfaction (CSAT / feedback)
Operational efficiency (productivity, cost control)

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