ROLES AND RESPONSIBILITIES FOR PATIENT COMMUNICATION EXECUTIVE
Call Management and Patient Interaction
Proactively manage and handle a high volume of inbound and outbound patient calls for appointment scheduling, queries, and follow-ups.
Demonstrate solid call-making and attending skills with professionalism, ensuring patient concerns are addressed promptly.
Efficiently handle challenging patient interactions, offering clear information and solutions with a calm demeanour.
Appointment Scheduling
Use MS Excel and other relevant tools to accurately schedule, organize, and manage appointments for domestic and international clients.
Support in Implementation of innovative scheduling techniques to reduce patient wait times, ensuring a streamlined experience.
Written Correspondence
Manage written communication on behalf of Dr. Deepak, addressing both internal and external stakeholders.
Draft clear, qualified letters and official correspondences.
Handle emails related to appointments, prescriptions, and patient inquiries with precision and clarity.
Language Proficiency
Exhibit proficiency in written and spoken English and Hindi, ensuring clear,



professional communication.

Preferred Candidate Profile: - Post-graduate degree in HR, Communications, Marketing, Hospitality, English, Stenography, or related fields.
Experience in call-making, particularly in call centers or similar settings, with a strong focus on handling patient calls.
Strong communication skills in managing calls, crafting written communication, and overseeing financial transactions.
Ability to handle high-pressure situations with composure and professionalism, especially during patient interactions.
Excellent organizational skills and attention to detail in managing appointments and patient queries.

This revised version emphasizes the call-handling aspect as a primary responsibility. Let me know if you'd like to tweak anything further! Job Type: Full time

Pay: ₹35,000.00 - ₹40,000.00 per month

Application Question(s)
Are you comfortable handling 50+ calls per day?

Experience:
total work: 2 years (Required)

Work Location: In person

📌 Patient Care Associate Greater Kailash (India)
🏢 Centre for Child and Adolescent Well Being
📍 India