As a Patient Relationship Executive at Eye-Q Eye Hospitals, you will be the primary point of contact for patients, ensuring a positive and seamless experience throughout their journey.

Your responsibilities will include managing patient inquiries, scheduling appointments, and providing detailed information about services offered. You will assist in resolving any patient concerns or complaints and maintain accurate patient records. Building solid relationships with patients and providing exceptional customer service will be vital to your role. You will work closely with medical staff to ensure that patients receive the care and attention they need.

Key Responsibilities
Greet and assist patients in a friendly and skilled manner
Manage appointment scheduling and follow-ups
Respond to patient inquiries via phone, email, and in-person
Provide patients with information about treatments, procedures, and hospital policies
Address and resolve patient concerns or issues promptly




Collaborate with medical staff to ensure a smooth patient experience
Maintain accurate and confidential patient records
Help in gathering patient feedback for continuous improvement
Promote hospital services and provide information on insurance and billing

Skills Required
Excellent communication and interpersonal skills
Robust customer service orientation
Ability to empathize with patients and understand their needs
Organizational skills with a keen attention to detail
Ability to work in a fast-paced environment and manage multiple tasks

Tools Required
Proficiency in Microsoft Office Suite (Word, Excel, Outlook)
Experience with patient management software or electronic health records (EHR) systems
Familiarity with communication tools and customer relationship management (CRM) software
Basic knowledge of healthcare terminology and billing processes

📌 Patient Relationship Executive Hisar
🏢 Eye Q Vision
📍 Hisar