Company Description AL Fahad Global Enterprises is a growing organization focused on delivering high-quality customer support and business process services across diverse industries. The company emphasizes skilled conduct, reliable service delivery, and strong communication with clients.

Team members are encouraged to develop their skills, work collaboratively, and contribute to efficient operations. AL Fahad Global Enterprises offers prospects for growth opportunities and performance-based recognition, making it a suitable environment for individuals seeking stability and advancement in process-oriented roles.

Role Description This is a full-time, on-site Process Executive role based in Bengaluru, focused on handling both chat and call-based customer interactions.

The Process

Executive will respond to customer queries via chat, provide clear and accurate information, and maintain conversation records in the system. The role includes handling inbound and outbound calls, resolving issues, escalating complex cases when needed, and ensuring a qualified and courteous experience for each customer. Daily responsibilities also involve meeting productivity and quality targets, adhering to process guidelines, and collaborating with team members and supervisors to improve service delivery.



Immediate joiners are preferred, and the in-hand compensation for this role is approximately 32,000 INR per month.

Qualifications
Candidates should possess strong verbal and written communication skills, with the ability to interact clearly and professionally over calls and chat.
Candidates should possess customer service and problem-solving skills, including active listening, empathy, and the ability to resolve queries efficiently.
Candidates should possess basic computer literacy and typing skills, including comfort with chat platforms, CRM tools, and call-handling systems.
Candidates should possess time management and organizational skills to handle multiple conversations, follow set processes, and meet performance targets.
Candidates should possess teamwork and collaboration skills, with a willingness to work in rotational shifts as required and adapt to process updates.
Previous experience in BPO, customer support, or contact center roles is beneficial but not mandatory for motivated applicants.
A minimum educational qualification such as a high school diploma or equivalent; a college degree is an advantage but not required for capable candidates.

📌 Process Executive Chat & Calls Inhand Immediate Joiners Bengaluru
🏢 AL Fahad Global Enterprises
📍 Bengaluru