Experience: 1 - 4 years

Job Location: Pune

Core Responsibilities
Build and upgrade training modules/content related to product, process and soft skills.
Manage induction of recent joiners.
Identify the Training Needs of an Individuals (TNI ) related to contact Centre.
Handle weekly, monthly, quarterly training operations ( Query handling, training calendar creation, MIS reporting) and logistics.
Manage end to end (content preparation, delivery , effectiveness measurement ) training programs related to Contact centre.
Preferably having knowledge of preparing AV ( Audio Visuals ) modules

Skillsets Required
Proficiency in MS Office.
Adaptable, adaptable and Attitude to learn.
Excellent Communication and interpersonal skills.
Undertake training refreshers as per requirement
Classroom presence and class management

Academic Qualifications
Graduate / Postgraduate
Additional qualification of training is favourable

📌 Process Trainer Pune
🏢 EarlySalary Services
📍 Pune