: Job Title: Personal Banking - Customer Service Location: Gurugram Experience: 2+ years of International Voice Customer Service Role Overview: We are looking for customer-focused specialists to handle international banking customers through voice interactions, providing prompt and accurate resolution to their banking and service-related queries.

Key Responsibilities: Handle inbound calls from international personal banking customers. Resolve queries related to accounts, cards, transactions, payments, and digital banking. Ensure high-quality customer experience through effective communication and problem-solving.

Follow banking processes, customer authentication, security, and compliance requirements. Identify relevant opportunities for cross-selling/up-selling banking products, where applicable. Meet defined AHT, CSAT, FCR, Quality, and Productivity targets.





Escalate complex issues appropriately and maintain accurate call documentation.

Key Requirements: Minimum 2 years of International Voice Customer Service experience. Excellent spoken English and solid customer-handling skills.

Experience supporting US/UK or other international customers . BFSI / Banking / Financial Services experience preferred. Solid listening, probing, and problem-solving abilities. Willingness to work in rotational shifts, including night shifts .

Preferred: Experience in Personal/Retail Banking, Credit Cards, Financial Services, or international banking processes.

Benefits: Commuter assistance Health insurance Paid time off Work Location: In person

📌 Personal Banker Gurugram
🏢 Portray People Private
📍 Gurugram