Product Onboarding, Training & Support Specialist

Location: Remote

Working Hours: Must work on overlapping working hours with both USA and India teams.

About the Role

12th Wonder is seeking a Product Onboarding, Training & Support Specialist to help customers successfully adopt and use our solutions through onboarding, training, and ongoing support.

Key Responsibilities

· Conduct customer onboarding and product training sessions.

· Guide users on product adoption and best practices.

· Provide Tier 1 and Tier 2 product support and troubleshooting.

· Create and maintain training materials, user guides, and knowledge articles.

· Collaborate with Product, Engineering, and Customer Success teams.





· Track customer feedback and identify opportunities for improvement.

· Assist with testing and validation of recent product features.

Qualifications

· 2+ years of experience in Customer Success, Training, Support, or Software Implementation.

· Solid presentation, communication, and troubleshooting skills.

· Ability to explain technical concepts in easy, user-friendly language.

· Experience supporting enterprise software applications, cloud-hosted solutions, or SaaS platforms is preferred.

· Bachelor's degree or equivalent experience preferred.

📌 Product Onboarding & Support Specialist Pune
🏢 12th Wonder
📍 Pune