Job Opening – Post Feedback Executive

Company: Dynapulse Engineering Pvt. Ltd.

Location: Talegaon Dabhade, Pune

Industry: Power Generation / Service Industry

Company Profile: Authorized Kirloskar Service Dealer

Position

Post Feedback Executive

Job Responsibilities
Call customers after service completion and collect feedback about the service experience.
Check customer satisfaction regarding service quality, technician behaviour, response time, and issue resolution.
Record customer feedback accurately in the system/Excel.
Follow up with customers in case of complaints or unresolved issues.
Coordinate with the Service Team to resolve customer concerns.
Maintain daily feedback and follow-up reports.
Escalate serious customer complaints to the concerned manager.
Ensure timely closure of customer complaints.
Maintain proper records of customer interactions and feedback.
Support the team in improving customer satisfaction and service quality.

Required Skills




Valuable communication skills in English, Hindi and Marathi.
Positive telephone etiquette and customer-handling skills.
Basic knowledge of MS Excel and MS Office.
Good follow-up and coordination skills.
Positive attitude and willingness to learn.
Ability to maintain accurate records.

Qualification

Any Graduate

Freshers can also apply.

Experience

0–2 years of experience in telecalling, customer service, feedback calling, or a similar role will be preferred.

Job Location

Talegaon Dabhade, Pune

Salary

As per experience and company standards.

Interested Candidates

Interested candidates can share their updated resume with HR.

Pay: ₹17,000.00 - ₹20,000.00 per month

Perks
Cell phone reimbursement
Commuter assistance
Paid sick time
Paid time off
Provident Fund

Work Location: In person

📌 Psf Executive Post Feedback Executive Talegaon Dabhade
🏢 Dynapulse
📍 Talegaon Dabhade