Role & responsibilities:

Contact customers regarding RTO (Return to Origin) orders.

Confirm whether the customer wants to receive the order again.

Confirm and update the customer's delivery address and contact details.

Resolve delivery-related issues, including:
Incorrect or incomplete address
Customer unavailable during delivery
Delivery attempt failures
Delivery partner issues
Pincode corrections or changes

Verify OTP requirements and assist customers with:
OTP confirmation
OTP cancellation (where applicable)

Resolve payment-related issues, including:
COD amount clarification
Amount mismatch
Payment confirmation

Coordinate with India Post for re-dispatch of confirmed RTO orders. Share delivery updates and tracking information with customers.

Maintain accurate records of customer conversations and order status.

Follow up with customers until the order is successfully delivered or closed.

Escalate unresolved issues to the appropriate internal teams.

Pay: ₹14,000.00 - ₹16,000.00 per month

Advantages
Food provided
Provident Fund

Language:
Kannada (Required)

Work Location: In person

📌 Rto Telecaller Kannada Banjara Hills
🏢 BBETTER
📍 Banjara Hills