We are looking for a motivated and customer-focused Reservation Executive to join our team in Calicut. The ideal candidate will have basic knowledge of airline ticketing and reservation procedures and a willingness to learn and grow in the travel industry.

Key Responsibilities
Handle airline ticket reservations, cancellations, reissues, and refunds.
Assist customers with flight schedules, fares, availability, and booking-related queries.
Prepare and issue flight tickets accurately.
Handle customer calls, WhatsApp inquiries, and other booking requests.
Coordinate with airlines, travel partners, and internal teams when required.
Maintain accurate reservation and customer records.
Follow up on pending bookings, payments, and ticketing requirements.
Ensure timely and professional resolution of customer queries.
Stay updated on airline schedules, fare rules, and ticketing procedures.

Requirements
0–1 year of experience in airline ticketing, reservations, or travel operations.




Freshers with relevant ticketing knowledge/training may also apply.
Basic knowledge of GDS systems such as Amadeus, Galileo, or Sabre is an advantage.
Valuable communication and customer-handling skills.
Basic computer knowledge.
Attention to detail and ability to work accurately under pressure.
Knowledge of English and Malayalam; Hindi/other languages would be an advantage.

Qualifications
Any graduate or diploma holder.
Travel & Tourism / Airline & Hospitality qualification is preferred but not mandatory.

What We Offer
Market-competitive salary based on experience and skills.
On-the-job training and career development opportunities.
Exposure to airline reservation and ticketing operations.
Supportive and skilled work environment.

Job Location: Calicut, Kerala

Benefits
Cell phone reimbursement
Paid sick time

Work Location: In person

📌 Reservation Executive Kozhikode
🏢 AIROZA TRAVEL AND TOURS
📍 Kozhikode