Vietnom at Kenilworth Hotel, Kolkata is seeking an experienced Restaurant Manager to lead the restaurant’s day-to-day operations and service team.
The ideal candidate will be a hands-on hospitality professional with strong leadership skills, excellent guest engagement abilities and a thorough understanding of premium restaurant operations. Candidates with experience in reputed 4-star or 5-star hotels will be preferred, while experienced professionals from premium standalone restaurants are also encouraged to apply.
Key Responsibilities
Manage the overall day-to-day operations of the restaurant.
Lead, supervise and develop the Food & Beverage service team.
Maintain high standards of service, hospitality, grooming and operational discipline.
Ensure an excellent guest experience and personally handle guest feedback and service recovery.
Conduct daily team briefings and ensure effective coordination between the restaurant, bar and kitchen.
Manage reservations, table allocation and smooth service flow during peak periods.
Drive revenue through effective floor management, upselling and suggestive selling.
Prepare duty rosters and manage staffing requirements.
Train team members on service standards,
menu knowledge and guest interaction.
Monitor operating equipment, inventory, breakages and restaurant-related costs.
Ensure adherence to hygiene, food safety and hotel SOPs.
Work closely with the F&B; leadership and culinary team on restaurant promotions, events and operational initiatives.
Candidate Requirements
7+ years of experience in Food & Beverage Service.
Relevant experience as a Restaurant Manager or Assistant Restaurant Manager.
Experience with a reputed 4-star/5-star hotel or premium standalone restaurant preferred.
Degree or Diploma in Hotel Management / Hospitality Management preferred.
Excellent communication skills with fluency in English.
Robust leadership, team-management and interpersonal skills.
Excellent guest-handling and complaint-resolution abilities.
Strong understanding of restaurant operations, service standards and cost control.
Knowledge of Oracle MICROS Simphony and Petpooja preferred.
Well-groomed, professional and comfortable working in a rapid-paced restaurant setting.