Welcome and greet guests in a warm, polite, and professional manner.
Manage guest arrivals, seating arrangements, and table allocation.
Handle restaurant reservations through phone, email, WhatsApp, or reservation systems.
Maintain an updated reservation and waiting list.
Provide accurate information regarding menus, offers, timings, table availability, and restaurant facilities.
Coordinate with the Restaurant Manager, Captain, and Service Team regarding table availability and guest requirements.
Escort guests to their tables and ensure proper seating arrangements.
Monitor guest waiting times and communicate expected waiting time professionally.
Handle guest enquiries, requests, and basic complaints, escalating issues to the Restaurant Manager when required.
Answer incoming telephone calls and transfer calls to the appropriate department/person.
Maintain proper records of reservations, cancellations,



no-shows, and special requests.
Coordinate special occasions such as birthdays, anniversaries, corporate bookings, and VIP visits.
Maintain a neat, skilled, and presentable appearance at all times.
Ensure the reception and entrance area remains clean and organized.
Maintain positive communication with the kitchen and service team to ensure smooth guest flow.
Follow all restaurant SOPs, grooming standards, and guest-service procedures.
Assist the management team with other front-of-house duties as required.

Pay: ₹17,000.00 - ₹25,000.00 per month

Perks
Flexible schedule
Food provided
Health insurance
Paid sick time
Paid time off
Provident Fund

Work Location: In person

📌 Restaurant Receptionist / Host/hostess/gre Kolkata
🏢 Navgrah Foods and Entertainment
📍 Kolkata