About Retail Lending:

The Retail Lending department focuses on the lending business of the bank by offering various loan products like Home Loans, Car Loans, and Personal Loans among others. They also offer working capital loans and Business loans for Small Businesses and is also responsible for the rural lending business of the bank

About the Role:

The Customer Service team is responsible for servicing customers across channels and processes for Retail Assets and Credit Cards within Lending and cards businesses. They are also responsible for resolving the queries posted by the Loan / Cards customers.

Key Responsibilities
Ensure Delivery of the Customer Service goals identified for the year.
Ensure continuous improvement in performance of service delivery across channels, processes and people.
Manage all customer service metrics pan India
Prepare MIS and dash-boarding, with data analytics to cull insights, to drive decision making and identify current prospects.




Manage complaint TAT
Ensure Process adherence on the various CTST as defined in SOP and Process Improvements

Qualifications:

Optimal qualification for success on the job is:
Graduate / Post graduate in Management.

Role Proficiencies:

For successful execution of the job, the candidate should possess the following:
Working knowledge of Retail Assets Business and handling Customer Service.
Knowledge of regulatory requirements – people and business related
Innovation
Business acumen
Customer Focus
Planning and Organizing
Result orientation
Decision taking
Communication
Interpersonal skills and team effectiveness
ComeAsYouAre "We are dil se open. Women, LGBTQIA+ and PwD candidates of all ages are encouraged to apply"

Refer to the

📌 Ro:rl Operation Customer Service Team Retail Raipur
🏢 Axis Bank
📍 Raipur