Role & responsibilities
Manage and optimise SAP Customer Service, Maintenance and Field Service business processes.
Gather requirements and prepare process flows, user stories, functional specifications and acceptance criteria.
Work on SAP S/4HANA Service/SAP CS, SAP PM/EAM and FSM processes.
Define service KPIs, dashboards and reporting requirements.
Support SAP/non-SAP data integration and operational insights.
Coordinate UAT, functional testing, deployment and post-go-live activities.
Work with Product Owners, Architects and business stakeholders in an Agile workplace.
Drive process standardisation, user adoption and continuous improvement.

Preferred candidate profile
SAP CS / S/4HANA Service + PM/EAM + FSM
Service &
Maintenance process knowledge
KPI, Dashboard &
Reporting
SAP &
Non-SAP Integration / APIs
Business Requirement &
Process Analysis
User Stories, Functional Specs &
UAT
Agile / Scrum / Protected
Global Rollouts &
Change Management
Tools: Power BI, Jira, Confluence, SAP Cloud ALM/Signavio, Azure DevOps.

📌 Sap Cs Consultant Service Operations & Asset Insights Bengaluru
🏢 Ams Human Resources
📍 Bengaluru