Job DescriptionInternship – Merchant Operations & Account Management

NRole Overview

nWe are looking for an Intern – Merchant Operations & Account Management to support our Pay-by-Link, PayLater, and CMP business initiatives. The intern will work closely with the business team to manage merchant operations, onboarding, issue resolution, and account management activities.

NThis role is ideal for a candidate interested in FinTech, digital payments, affordability, merchant management, and business development.

NKey Responsibilities

n

N
Support day-to-day Pay-by-Link operations and merchant coordination.
N
Assist in managing the PayLater merchant portfolio and maintaining regular communication with merchants.
N
Coordinate and track merchant escalations, ensuring timely resolution and closure.
N
Support merchant onboarding activities, including coordination for bank TIDs, implementation, and activation after commercial closure.
N
Coordinate with internal teams to resolve EMI, payment, transaction, and onboarding-related issues.
N
Assist in maintaining merchant data, trackers, reports, and operational MIS.
N
Support the team in identifying and engaging with potential PayLater merchants across segments such as EdTech, Travel, and other digital businesses.
N




Assist with merchant follow-ups, relationship management, and business growth activities.
N
Support the team in tracking merchant performance, payment link volumes, and business metrics.
N
Gradually take ownership of selected merchant accounts and support ongoing Key Account Management activities.
N
Coordinate with internal stakeholders such as Product, Operations, Technology, Risk, and Finance for smooth merchant execution.
N

nQualification & Skills

N

n
Experience: Freshers / 0–1 year of relevant internship or work experience.
N
Candidates having completed MBA/PGDM will be preferred.
N
Interest in FinTech, Payments, Affordability, SaaS, or Digital Commerce.
N
Good communication and interpersonal skills.
N
Comfortable interactingwith merchants and internal stakeholders.
N
Solid follow-up and coordination skills.
N
Valuable working knowledge of MS Excel/Google Sheets.
N
Ability to analyse basic business data and prepare reports.
N
Strong ownership, willingness to learn, and ability to work in a fast-paced setting.
N

nRole Type

nInternship – Full Time

NPreferred Location

nMumbai

📌 Sales Intern Alibag
🏢 Pine Labs
📍 Alibag