Description:
Manage end-to-end Salesforce declarative configuration, day-to-day administration, and user management across Sales Cloud and Service Cloud settings.
Configure and maintain complex declarative automation using Salesforce Flow (Screen Flows, Record-Triggered Flows, Autolaunched Flows), Validation Rules, Approval Processes, and custom object models.
Administer and support CPQ and Ordering flows, including product catalog setup, price books, discount schedules, summary variables, quote templates, and order generation rules.
Configure and optimize Service Cloud features: Omni-Channel routing, Case Milestones, Entitlements, Escalation Rules, Knowledge Base, and Service Console layouts.
Maintain security and access models including Role Hierarchy, Profiles, Permission Sets, Permission Set Groups, Organization-Wide Defaults (OWD),



and Sharing Rules.
Oversee data management operations including data cleaning, deduplication, migration, and periodic backups using Data Loader and Workbench.
Design and maintain analytical assets: custom report types, executive dashboards, and operational KPI reporting for Sales, Service, and Fulfilment stakeholders.
Support release management activities, sandbox creation/refreshes, change set/package deployments, and regression testing during seasonal Salesforce releases.
Collaborate with business analysts, solution architects, and developers to translate business requirements into productive declarative solutions.

📌 Salesforce Administrator Pune
🏢 SRS Infoway
📍 Pune