Senior Administrator - Telepresence,Microsoft Intune

Madurai, Tamil Nadu

Job Summary

Communication - Enterprise Video Conf. (Cisco + MS)

Key Responsibilities

Administer and support Cisco Webex and Microsoft Teams collaboration platforms. Manage Cisco video conferencing endpoints, room devices, and Teams Rooms systems. Configure, maintain, and troubleshoot CUCM, Webex, Teams, and conferencing infrastructure. Resolve audio, video, call quality, connectivity, and meeting-related issues. Monitor platform health, performance, and service availability. Support executive/VIP meetings and critical business events. Coordinate with network, security, and vendor teams to resolve complex issues. Perform incident, change, and problem management activities following ITIL processes. Conduct Root Cause Analysis (RCA) and implement preventive measures. Manage firmware upgrades, patches, and system maintenance activities. Maintain operational documentation, knowledge articles,



and standard operating procedures. Ensure compliance with SLAs and operational standards. Provide L2/L3 technical support for enterprise collaboration services.

Skill Requirements

Cisco Webex Administration Cisco Unified Communications Manager (CUCM) Microsoft Teams Administration Microsoft Teams Rooms (MTR) SIP & H.323 Protocols Video Conferencing and Collaboration Technologies Audio/Video Troubleshooting TCP/IP, DNS, DHCP Fundamentals QoS for Voice and Video Traffic ServiceNow or equivalent ITSM tools Incident, Change & Problem Management ITIL Framework Vendor Management and Coordination Documentation and Reporting

Other Requirements

Microsoft Teams Administrator Associate (MS-700) Cisco CCNA/CCNP Collaboration Cisco Webex Certifications ITIL Foundation

📌 Senior Administrator Telepresence,microsoft Intune Madurai
🏢 HCLTech
📍 Madurai