Location: Daman

Employment Type: Permanent

Relocation: Candidate must be willing to relocate to Daman

Job Responsibilities
Manage and coordinate day-to-day SAP support activities for internal business users.
Handle basic and L1 SAP issues independently and provide timely resolution to users.
Identify and escalate L3-level issues to the client's SAP Support Partner for resolution.
Coordinate closely with the SAP Support Partner and follow up on escalated issues until closure.
Ensure all issues are resolved within the agreed SLA timelines.
Monitor open tickets, track their progress, and ensure timely escalation wherever required.
Coordinate with stakeholders and HODs across various departments to understand issues, provide updates, and ensure effective resolution.
Act as the key coordination point between internal users and the external SAP Support Partner.




Have a positive overall understanding of various SAP modules and their integration to effectively identify and route issues to the appropriate support team.
Maintain proper communication and follow-up on critical and pending SAP issues.

Required Skills & Experience
Experience in SAP support / SAP application support.
Positive understanding of multiple SAP modules.
Experience handling L1/basic SAP issues and coordinating/escalating complex issues to L3 support teams.
Strong experience in SLA management, issue tracking, escalation, and closure.
Excellent communication and stakeholder-management skills.
Ability to coordinate effectively with HODs, business users, and external SAP support partners.
Solid follow-up and problem-solving skills.
Willingness to relocate to Daman is mandatory.

📌 Sap Support Consultant Daman (India)
🏢 Maitri Global Pvt.Ltd
📍 India