Job DescriptionJob Title: Client Services Manager
NLocation: Hyderabad (100% Onsite only)
NShift: US Shift
NRole Overview
nTheClient Services Associate / Manager is responsible for managing day-to-day client operations and service delivery for assigned accounts. This role acts as a key liaison between clients and internal teams (Recruitment, Operations, Finance), ensuring SLA adherence, delivery quality, and a positive client experience.
NThe role requires solid coordination skills, attention to detail, and the ability to balance client expectations with organizational priorities.
NKey Responsibilities
nClient & Account Management
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Serve as the primary point of contact for assigned client accounts N
Manage day-to-day client communication, requirements, and updates N
Ensure adherence to contractual SLAs and client processes N
Proactively manage escalations and issue resolution N

nDelivery & Operations Support
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Partner with Recruiting teams to support demand fulfilment N
Track open requirements, interviews, offers,



and onboarding N
Ensure accuracy in ATS/VMS systems (tagging, updates, compliance) N
Coordinate with Operations, onboarding, and workforce experience teams as needed N

nReporting & Compliance
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Prepare and shareregular client reports and dashboards N
Maintain data accuracy for MIS, scorecards, and audits N
Ensure compliance with internal policies and client guidelines N

nCollaboration & Continuous Improvement
N
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Work closely withcross-functional teams to improve service delivery N
Identify process gaps and suggest improvements N
Contribute to team initiatives, trainings, and knowledge sharing N

nKey Performance Indicators (KPIs)
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SLA adherence anddelivery timelines N
Client satisfaction andfeedback N
Data accuracy and compliance scores N
Fill ratio / delivery metrics (role/client-dependent) N
Escalation management effectiveness N

nRequired Sk

📌 Client Services Manager Bengaluru
🏢 BCforward
📍 Bengaluru