The Software Engineer (Production Support) ensures the stability and performance of our world-class background check platform. This role is dedicated to real-time monitoring, troubleshooting, and code-level defect resolution during critical business hours. You will work cross-functionally with infrastructure and security teams to maintain high system availability.

Shift Timings:

This role requires flexibility to work in a rotational shift setting to provide extended coverage:
Afternoon Shift: 2:00 PM 11:00 PM
Night Shift: 5:00 PM – 2:00 AM
Note: Candidates must be comfortable with these timings and potential weekend rotations as business needs dictate.

Responsibilities (Duties):
Application Support: Provide high-priority troubleshooting and issue resolution across all settings.
Incident Management: Monitor system health and respond to application alerts during night-shift operations to ensure zero downtime.
Defect Resolution: Debug, analyze, and implement code fixes for production issues using C#, .NET Core, and ASP.NET. .
Root Cause Analysis: Perform investigations into system failures and implement permanent fixes.
Deployment Support: Manage and support build and deployment processes (CI/CD) during off-peak hours.
Communication:



Provide clear handovers between shifts and updates to stakeholders on critical production incidents.

Qualifications:
Qualifications
Education: BE/BTech/MS in Computer Science or equivalent.
Experience: 4+ years of experience in .NET development or production support.
Backend Tech: C#, .NET Core, ASP.NET, ADO.NET, Entity Framework, LINQ, Web API, Microservices Architecture.
Web Services: RESTful APIs, JSON, XML, SOAP, API integrations.
Database/Servers: SQL Server, MongoDB, MySQL, IIS, Windows Server.
Messaging & Caching: RabbitMQ, SQS, Redis, Memcached.
Frontend: Ability to debug UI issues in Angular, JavaScript, or TypeScript.
DevOps & Tools: Experience with Azure DevOps, Jenkins, AWS Code Build, Git, and CI/CD pipelines.
Cloud Exposure: Working knowledge of AWS and/or Azure environments.
Mindset: Self-starter who can work independently during extended support hours with minimal supervision and robust ownership of production incidents.
Key Skills C#, .NET Core, ASP.NET, Web API, SQL Server, IIS, Azure DevOps, Jenkins, Redis, RabbitMQ, MongoDB, Microservices, Production Support, Incident Management, RCA, CI/CD, Troubleshooting.

📌 Seniorsupport Engineer Net Hyderabad (India)
🏢 Accurate Background
📍 India