What you’ll do

*Own day-to-day operational performance for a portfolio of sellers.

*Build solid relationships with sellers and act as a trusted point of contact.

*Identify operational gaps and proactively resolve seller issues.

*Track key metrics around SLA, TAT, escalations, service quality, and seller satisfaction.

*Work closely with internal teams across Operations, Customer Support, Product, and Account Management to drive resolutions.

*Analyze operational data and identify opportunities to improve processes and seller experience.

*Drive initiatives that improve seller retention, satisfaction, and overall operational efficiency.

*Handle critical escalations with a solid sense of ownership and urgency.

*Create and implement SOPs and process improvements as the business scales.

Requirements:




Operational Excellence: Proven ability to manage and resolve NDR cases efficiently while maintaining accurate records and documentation.
Analytical Skills: Proficiency in analyzing performance metrics and identifying trends or areas for improvement.
Communication Skills: Robust ability to coordinate and follow up with multiple stakeholders,

including KAMs and courier POCs.
Attention to Detail: Highly organized with the ability to ensure timely and accurate reporting and tracking.
Proactivity: Ability to identify and flag operational challenges proactively and suggest actionable solutions.

📌 Senior Operations Executive Seller Excellence Gurugram
🏢 Nimbuspost
📍 Gurugram