We are looking for an experienced .NET / Java Production Support Engineer responsible for maintaining, troubleshooting, and supporting business-critical applications in a production setting. The role will primarily focus on production support, incident management, root-cause analysis, application monitoring, and issue resolution, with approximately 20% involvement in development and enhancement activities.

The candidate should have robust SQL query-writing skills, experience with Windows Server, Google Cloud, ITL Framework, GitHub, CI/CD, and application monitoring tools.

Key Responsibilities
Provide L2/L3 production support for enterprise applications built on .NET and/or Java.
Monitor production applications and proactively identify application, performance, and infrastructure issues.
Analyze application logs, alerts, errors, and system behavior to troubleshoot production incidents.
Perform root-cause analysis (RCA) and implement permanent fixes for recurring issues.
Strongly work with SQL databases,



including writing and troubleshooting complex SQL queries, joins, subqueries, stored procedures, and data validations.
Investigate production issues by analyzing application and database-level problems.
Support applications deployed in Google Cloud (GCP) and troubleshoot cloud-related application issues.
Work with Windows Server settings for application troubleshooting, configuration, services, and deployments.
Use monitoring and logging tools to track application health, availability, performance, and errors.
Participate in incident, problem, and change management processes.
Coordinate with development, infrastructure, database, and cloud teams to resolve production issues.
Handle critical incidents and ensure timely resolution according to defined SLAs.
Perform application health checks and support production deployments/releases.

📌 Senior Site Reliability Engineer Pune (India)
🏢 Peoplefy Infosolutions
📍 India