Client: CGI

Skill: ServiceNow Platform Support Engineer

Location: Bangalore exp: 3 to 7 Years

Budget: 15.00 LPA

JD

Role Summary The ServiceNow Platform Support Contractor provides operational and technical support for the ServiceNow platform, ensuring platform stability, performance, and adherence to governance standards. This role focuses on incident resolution, request fulfillment, minor enhancements, and day-to-day platform maintenance across multiple modules.

Key Responsibilities

Platform health monitoring and stability support

System administration and configuration support

User access management and role troubleshooting

Performance monitoring and issue triage

Platform housekeeping and technical debt reduction

Support for platform standards, guardrails, and best practices

CBS resources will support planned and ad-hoc platform upgrades, including:





Family upgrades and patching (as per Client roadmap)

Upgrade impact analysis and test planning support

Execution support for upgrades in lower settings

Regression testing and issue remediation

Post-upgrade validation and defect fixing

Documentation of upgrade outcomes and known issues

Required Skills & Experience

3.1.20 Technical Skills
Hands-on experience supporting ServiceNow platform (L2/L3)
Solid knowledge of ServiceNow administration and configuration
Experience with ITSM modules (Incident, Request, Change, Problem)
Understanding of ServiceNow scripting fundamentals (JavaScript)
Familiarity with Flow Designer, workflows, and integrations

📌 Servicenow Platform Support Engineer Bengaluru
🏢 Trigent Software
📍 Bengaluru