Job Summary:

We are looking for a responsible and customer-focused service coordinator to manage service requests, coordinate technicians, communicate with customers, and ensure timely completion of repair and service activities.

Key Responsibilities:
Receive and register customer service requests and complaints.
Coordinate with technicians for service visits and job allocation.
Schedule and track installation, repair, and service activities.
Follow up with technicians on pending and completed jobs.
Communicate service status and updates to customers.
Maintain service records, job cards, and daily reports.
Coordinate spare parts requirements with the service team.
Monitor pending, repeat, and delayed service cases.
Handle customer queries and escalate unresolved issues.
Prepare daily/weekly MIS and service performance reports.




Ensure proper closure of service calls within the required timeline.

Requirements:
Any Graduate / Diploma preferred.
1–3 years of experience in service coordination, customer care, or operations.
Valuable communication and coordination skills.
Basic knowledge of MS Excel and computer applications.
Ability to handle multiple service requests and follow-ups.
Experience in electronics, TV, AC, home appliances, or the repair & service industry is an advantage.

Skills: Customer Handling | Technician Coordination | Service Scheduling | Follow-up | MIS Reporting | MS Excel | Communication | Problem Solving

Pay: ₹18,000.00 - ₹21,000.00 per month

Work Location: In person

📌 Service Coordinator Chennai (India)
🏢 Run Service Infocare
📍 India