ServiceNow GRC / IRM Business Analyst

Contract

Pan India

Key Responsibilities

Gather, analyze, and document business requirements for ServiceNow GRC/IRM solutions.

Work closely with stakeholders across Risk, Compliance, Audit, Security, Legal, and IT functions.

Translate business and regulatory requirements into functional requirements and ServiceNow solutions.

Define and document business processes, workflows, use cases, user stories, and acceptance criteria.

Support implementation and enhancement of ServiceNow IRM modules, including:

Policy & Compliance Management

Risk Management

Audit Management

Regulatory Change Management

Third-Party Risk Management

Conduct process-gap analysis and recommend improvements aligned with business and compliance objectives.





Collaborate with ServiceNow developers and architects to ensure requirements are technically feasible and accurately implemented.

Prepare BRD, FRD, process flows, user stories, functional specifications, and test scenarios.

Support UAT planning, test case preparation, defect validation, and business sign-off.

Assist with data mapping, migration requirements, integrations, and reporting/dashboard requirements.

Support stakeholder workshops, requirement walkthroughs, demos, and solution reviews.

Ensure implemented solutions align with organizational policies, controls, risk frameworks, and regulatory requirements.

Provide post-implementation support and participate in continuous improvement initiatives.

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