We are looking for an experienced and customer-focused Service Manager to manage the day-to-day operations of our electric scooter service center. The person will be responsible for workshop performance, technician productivity, customer satisfaction, service quality, spare-parts coordination, and overall center profitability

Key Responsibilities
Manage the daily operations of the service center and ensure smooth workflow.
Supervise service advisors, technicians, and support staff.
Allocate repair and maintenance jobs to technicians based on skill and workload.
Monitor vehicle diagnosis, repair quality, turnaround time, and delivery schedules.
Handle customer complaints and ensure timely resolution of technical and service-related issues.
Conduct regular quality checks before vehicles are delivered to customers.
Monitor service center KPIs such as:
Customer satisfaction
Vehicle turnaround time
Technician productivity
First-time repair success
Repeat complaints
Service revenue
Spare-parts consumption




Coordinate with the spare-parts team to maintain adequate inventory and minimize repair delays.
Ensure proper documentation of job cards, estimates, warranty claims, and service records.
Manage warranty and insurance-related service processes where applicable.
Train and develop technicians on EV technology, diagnostics, safety procedures, and recent product updates.
Ensure compliance with EV battery handling, charging, workshop safety, and manufacturer guidelines.
Maintain cleanliness, organization, and safety standards throughout the workshop.
Monitor service center expenses and support achievement of revenue and profitability targets.
Prepare daily, weekly, and monthly service performance reports for management.
Coordinate with the sales, customer support, technical, and spare-parts teams to improve the overall customer experience.

Pay: ₹40,000.00 - ₹60,000.00 per month

Advantages
Cell phone reimbursement
Health insurance
Provident Fund

Work Location: In person

📌 Service Manager Kazhakkoottam
🏢 Indel Automotives
📍 Kazhakkoottam