Noida, Uttar Pradesh

Job Summary

As a Subject Matter Expert in AIX Administration and Power HA, you will play a critical role in ensuring the timely resolution of escalated incidents while adhering to quality standards. Your expertise will not only enhance operational efficiency but also contribute to customer satisfaction by providing valuable insights and guidance to both technical teams and business stakeholders.

Key Responsibilities
Ensure Timely Resolution And Quality Compliance Of Escalated Incidents In Aix Administration And Power Ha As Per Agreed Slas, Maintaining High Standards Of Operational Excellence.
Mentor Team Members And

Administrators, Preparing Standard Operating Procedures (Sops) And Maintaining Comprehensive Documentation To Promote Knowledge Sharing And Continuous Improvement.
Validate Change Order Implementation Plans And

Ensure Human Error Compliance While Actively Participating In Capacity Planning For Aix Settings.
Foster Positive Customer Relationships By Actively





Engaging In Meetings To Assess And Address Issues, Ensuring High Levels Of Customer Satisfaction.
Validate Analyses Such As Root Cause

Analysis And Trend Analysis To Facilitate Performance Improvements, Presenting Findings And Recommendations To Key Business Stakeholders.

Skill Requirements
Solid Expertise In Aix Administration And

Power Ha
Proficient In

Nim, Hmc, And Vio Technologies
Excellent Analytical And

Problem-Solving Skills
Robust Communication And Interpersonal Skills To

Liaise With Stakeholders

Other Requirements
Itil Foundation

Certification (Optional But Valuable)
Ibm Certified Advanced Technical Expert

Aix (Optional But Valuable
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📌 Sme Ibm Aix, Power Ha Noida (India)
🏢 HCLTech
📍 India