ServiceNow ITSM / Application Support Engineer

Experience: 6–8 Years

Location: Bengaluru

Work Mode: Full time

CTC: ₹17 LPA

Role Overview

We are looking for an experienced ServiceNow ITSM professional with robust application support expertise and an AI-first mindset. The candidate will troubleshoot critical business applications, manage incidents and service requests, and contribute to AI-driven solutions using Generative and Agentic AI.

Key Responsibilities
Provide application support and resolve incidents/issues.
Work on ServiceNow ITSM, incident management and service request fulfillment.
Monitor applications and contribute to system reliability.
Collaborate with stakeholders and provide timely issue updates.
Document solutions and contribute to support best practices.




Apply GenAI, Agentic AI and prompt engineering to automate processes and improve workflows.
Participate in team discussions and independently handle complex issues.

Required Skills
Strong ServiceNow IT Service Management (ITSM)
Incident Management & Service Request Fulfillment
ITIL framework
Application Support & Troubleshooting
Solid analytical and problem-solving skills
Generative AI & Agentic AI concepts
Prompt Engineering / AI Evaluation
Excellent communication and stakeholder management

Education: 15 years full-time education required

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