Must Have Skills
End o End experience into Property and casualty
Experience into policy life cycle
Positive to Have Skills
Robust understanding of PC insurance products, claims cycle, and customer servicing models.
Strong analytical, problem-solving, and organizational skills.
Excellent communication and interpersonal skills for cross-functional collaboration.
Roles and Responsibilities
Operational Support Analysis
Analyze service support functions including call center operations, claims support, and policy administration.
Track performance metrics such as First Call Resolution (FCR), Average Handle Time (AHT), and SLA adherence across service teams.
PC Insurance Domain Expertise
Apply deep knowledge of PC insurance processesespecially claims, underwriting, and customer servicingto interpret performance trends and recommend enhancements.
Support compliance with regulatory standards and internal insurance servicing guidelines.
Process Improvement Optimization
Identify and implement prospects to streamline workflows, reduce service friction, and improve customer satisfaction (CSAT, NPS).
Conduct root cause analysis on service issues and coordinate corrective actions with stakeholders.
Stakeholder Collaboration
Partner with operations, claims, underwriting, and IT teams to enhance service delivery and support systems integration efforts.
Act as a bridge between business users and technical teams to ranslate service needs into functional requirements.
Location
Bangalore
Job Details
Mode of Interview: Virtual
Mode of Work: Hybrid
Mode of Hire: Permanent
Shift Timings: US Shift
Notice period: Immediate
Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.
📌 Ssm Fresher Bengaluru
🏢 Black And White Business Solutions
📍 Bengaluru
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