Job Overview
To lead and optimize the Rural Cross Sell and Upsell tele sales function focused on base conversion.
The role involves strategic planning, team leadership, performance management, and collaboration with product teams and Business team to drive revenue growth and customer acquisition.

Role & responsibilities
Develop and execute Tele sales strategies aligned with business goals.
Lead, mentor, and manage a team of Tele sales executives and team leaders.
Set explicit KPI and performance metrics, monitor and drive achievement.
Drive outbound Tele sales campaigns targeting high-potential customer segments, Streamline Tele sales processes for efficiency and scalability, implement data-driven decision-making using analytics and reporting dashboards.




Ensure adherence to regulatory and compliance standards in customer interactions.
Monitor Quality and customer experience metrics, implement training and feedback loops.
Collaborate with product, Business, Credit, Analytics and Policy to align on offerings and customer feedback.
Provide insights to leadership on customer behavior, and campaign effectiveness.
Prepare and present MIS reports, team performance dashboards, and business updates to management

Preferred candidate profile
Graduate with minimum 4 to 5 years of experience in Telesales cross sell
Minimum 3 year of team handling experience preferred

📌 Sr Manager Cross Sell Mumbai
🏢 SMFG India Credit
📍 Mumbai