Job DescriptionTCS hiring
NRole: Service desk Manager
NLocation: Bangalore
NExperience: 10+
NMust Have:
N
n
IT IS Service Desk N
Leadershipn
Communciation N
Client Handling Skills N
Team Skillsn
Employee Relationship Skills N
Manage Attritionn
Convincing Skills N
Speaking with numbers N
PI Skillsn
nOversee 100% of the requests, incidents and problems. Manages and coordinates urgent and complicated support issues.
NAct as escalation point for all requests and incidents. Develop and mature phone/ticket escalation processes to ensure free flowing escalation and information within the organization.