Team Leader – Call Centre

Location: Mohali

Experience: 2–5 Years

Qualification: Graduate

Job Summary

We are looking for an experienced Team Leader – Call Centre to manage and motivate a team of call centre executives and drive overall team performance.

Key Responsibilities
Handle and monitor day-to-day activities of the call centre team.
Achieve daily, weekly, and monthly team targets.
Monitor calls, productivity, quality, and customer service.
Guide, coach, and motivate team members to improve performance.
Handle customer escalations and resolve issues effectively.
Track attendance, performance, and team discipline.
Prepare and share regular performance/MIS reports.
Ensure adherence to company processes and service standards.

Skills Required
Good communication and interpersonal skills.
Robust team-handling and leadership abilities.
Target-oriented and valuable problem-solving skills.
Basic knowledge of MS Excel/MIS.
Prior experience in Call Centre/BPO/Customer Service will be preferred.

Interested candidates can apply with their updated CV. Pay: ₹18,000.00 - ₹21,500.00 per month

Advantages
Provident Fund

Work Location: In person

📌 Team Leader Call Centre Sahibzada Ajit Singh Nagar (India)
🏢 Connect Broadband
📍 India