18 Sep
|
Artech Infosystem Private
|
Hyderabad
18 Sep
Artech Infosystem Private
Hyderabad
We are looking for a customer-focused AM position, KPIs, SLAs, to deliver high-quality support through digital chat platforms.
Key Responsibilities - Handle inbound customer interactions via chat with professionalism and empathy.
Understand customer issues and provide accurate and timely resolutions.
Maintain quality, productivity, and customer satisfaction metrics (CSAT/NPS).
Document chat interactions clearly and accurately in internal systems.
Required Qualifications - 5 years of AM and customer service experience (chat support preferred).
Solid written communication skills in English.
Ability to manage multiple chat conversations simultaneously.
Preferred Qualifications - Prior experience in chat-based customer support.
Exposure to healthcare, insurance, or managed care processes.
Familiarity with CRM tools or chat platforms.
Excellent typing speed and accuracy.
📌 Team Lead Bpo Hyderabad
🏢 Artech Infosystem Private
📍 Hyderabad