Team Manager RCU- Comm. Bank HO & Support-RA-Risk Control Unit

:
Customer Service Officers to address requests/complaints received from clients for all for Retail Asset Products (Eg: Home loan / LAP/Personal Loan).
Address all Service Request /Complaints and ensure all requests/complaints are closed within TAT
Digital Adoption for all Retail Asset Clients
Achieve Cross sell Targets set as per KRA’s
Quality of Service Request and Resolution as given to customers.

Job Requirements
Some experience in Customer Service would be an added advantage
Believes in team work
Taking ownership of customer issues and taking them to end to end resolution
Apply best practices and focus on areas of improvement
Focused towards achievement of own KRAs
Building rapport and coordinating with internal stakeholders and ensuring customer requests are addressed on time.
Proficiency in WORD and EXCEL/PPT preferred

Eligibility
Spent twelve months (applicant for same grade role)/eighteen months (applicant for next grade role) in the same division function role.
Applications can be made for roles in same level or one level above.

📌 Team Manager Rcu Comm Bank Ho & Support Business Process Management Group Mumbai
🏢 Kotak Mahindra Bank
📍 Mumbai