Technical Support Engineer (L1)

Location: Bengaluru

Experience: 0–2 Years

Employment Type: Full-time

Job Summary

We are looking for a Technical Support Engineer (L1) to provide day-to-day IT support, manage IT assets and infrastructure, coordinate with vendors, and monitor connectivity and SCADA systems.

Key Responsibilities
Install, configure and troubleshoot laptops, desktops, operating systems, software, email accounts and printers.
Provide support for domain passwords, Wi-Fi/mobile connectivity, printing and basic user issues.
Coordinate with the Spain team for new employee profiles, email accounts and connectivity.
Maintain IT asset records, serial numbers, user details, warranty and AMC information.
Track user and server backups and maintain required documentation for audits.
Monitor Wi-Fi bandwidth, authorized devices and ISP connectivity; coordinate site visits for internet-related issues.
Manage IT procurement quotations for laptops, printers, switches and other requirements.
Monitor Canon/HP printers, toner requirements and service complaints.
Coordinate with vendors and service providers for AMC renewals, service calls, bills and new requirements.




Manage IT asset disposal through authorized e-waste vendors and maintain disposal certificates.
Manage access cards, door access and employee access details.
Add current employees to the cloud attendance application and coordinate with vendors for technical issues and modifications.
Monitor SCADA systems, computers and connectivity across Bangalore and substations.
Monitor wind farm desktop connectivity with Spain and cross-check reporting data from all four substations.
Maintain accurate IT documentation and reports as required.

Required Skills
Basic knowledge of Windows OS, hardware, software installation and troubleshooting.
Understanding of LAN/Wi-Fi, printers, email configuration and basic networking.
Positive knowledge of IT asset management and documentation.
Basic troubleshooting and vendor coordination skills.
Good communication and problem-solving skills.
Freshers and candidates with 0–2 years of relevant experience can apply.

Pay: ₹300,000.00 - ₹350,000.00 per year

Advantages
Provident Fund

Work Location: In person

📌 Technical Support 1 2 Years Bengaluru
🏢 Vertex Techno Solutions (B
📍 Bengaluru