Role & res
Provide technical support and troubleshoot issues across Google Workspace, web applications, and cloud settings.
Investigate and resolve customer-reported incidents using logs, diagnostics, and root cause analysis.
Support REST APIs, webhooks, integrations, and embedded content (iFrames) to ensure seamless functionality.
Analyze networking issues related to DNS, HTTP response codes, connectivity, and application performance.
Collaborate with engineering and product teams to resolve complex technical problems and improve customer experience.
Monitor, optimize, and automate support processes using Google Cloud tools and automation frameworks.
Debug application issues by reviewing code and identifying defects across various programming languages.
Document troubleshooting steps, resolutions, and best practices for knowledge sharing.
Ensure SLA compliance while providing high-quality customer support and issue resolution.
Drive continuous improvement by identifying recurring issues and recommending preventive solutions.

Preferred candidate profile
Bachelor's degree in Science, Technology, Computer Science, Information




Hands-on experience supporting Google Workspace and Google Cloud-based environments.
Robust knowledge of REST APIs, Webhooks, HTTP Response Codes, and API Integrations.
Positive understanding of Networking concepts, including DNS, packet analysis, and log troubleshooting.
Experience working with web technologies, embedded content, iFrames, and third-party integrations.
Exposure to automation tools, workflows, triggers, and process optimization.
Ability to analyze logs, debug applications, and troubleshoot complex technical issues.
Basic coding knowledge with the ability to read and understand code in any programming language.
Strong customer-handling skills with a customer-centric mindset.
Excellent verbal and written communication skills with CEFR B2 English proficiency (Mandatory).
Strong analytical, problem-solving, and root-cause investigation capabilities.
Experience collaborating with engineering and product teams to resolve customer issues efficiently.

📌 Technical Support Engineer Google Workspace Apis Web Technologie Chennai
🏢 Tata Consultancy Services
📍 Chennai