Technical Support & Repair Executive – Smart Home & Security

Job Responsibilities:
Provide technical support to customers, dealers, and installers through phone, WhatsApp and remote support.
Troubleshoot and repair Smart Locks, IP Cameras, ONVIF devices, NVRs and Video Doorbells.
Diagnose hardware and software problems and identify defective components.
Perform PCB/electronic-level troubleshooting and basic component replacement.
Repair issues related to power supply, wiring, connectors, sensors, locks, cameras and other electronic components.
Configure and troubleshoot IP Cameras, ONVIF, NVRs, PoE, Wi-Fi and networking.
Assist with Smart Lock app configuration, fingerprint/PIN setup, Bluetooth/Wi-Fi connectivity and pairing.
Troubleshoot Video Doorbell issues including connectivity, app pairing, calling, notifications, audio and video.
Test repaired products before returning them to customers/dealers.
Guide installers and dealers remotely during installation and troubleshooting.
Maintain repair records, service tickets, fault reports and spare-parts requirements.
Escalate complex technical problems to the senior technical team.
Support product testing and identify recurring technical issues.

Must-Have Technical Skills:




Strong knowledge of Smart Locks and electronic locking systems.
Good knowledge of IP Cameras and ONVIF.
NVR setup, configuration and troubleshooting.
Video Doorbell installation/configuration and troubleshooting.
Networking knowledge: IP address, DHCP, LAN, Wi-Fi, router, switch and PoE.
Hands-on electronic repair and troubleshooting skills.
Ability to use basic electronic testing tools such as a multimeter and soldering equipment.
Positive understanding of mobile apps and smart-home connectivity.

Candidate Profile
2–4 years of relevant technical experience preferred.
Must have hands-on repair experience, not only customer-support experience.
Robust troubleshooting and problem-solving ability.
Good communication and customer-handling skills.
Able to work independently and learn new products quickly.
Office-based role — no field/site visits required.

Position: Technical Support & Repair Executive

Department: Technical Support & Service

Experience: 2–4 years preferred

Employment Type: Full time

Work Location: Office-based

Pay: ₹20,000.00 - ₹30,000.00 per month

Benefits
Cell phone reimbursement
Flexible schedule
Paid sick time
Paid time off

Work Location: In person

📌 Technical Support & Repair Executive Ahmedabad (India)
🏢 Deltahome Intelligent System Private
📍 India