18 Sep
|
Vensure
|
Thiruvananthapuram
18 Sep
Vensure
Thiruvananthapuram
Position Summary
This position is responsible of guaranteeing the positive client service, assisting the Administration team with calls, emails and live chat. They will be contacting clients, employees and carriers. Giving information about their current perks and helping them through plan setup and coverage continuity. Contacting carriers to solve issues with employee advantages and active plans.
Essential Job Functions
Answering and responding to inbound escalated calls
Responding to escalated emails and live chat inquiries
Troubleshoot and research to resolve requests
Resolve complaints and issues
Escalate issues to supervisors and managers
📌 Us Benefits Client Facing Thiruvananthapuram
🏢 Vensure
📍 Thiruvananthapuram