Job Description
ROLE SUMMARY
nThe Assistant City Lead supports the City Lead in overseeing the day-to-day operations, quality, and performance of all Sunshine centers within the city. This role acts as the right hand to the City Lead — stepping in to manage center-level issues, coordinate across center heads, and ensure consistent standards of care quality and parent experience across every location. It's a robust stepping-stone role for someone building toward a City Lead or regional leadership position.
n

nKEY RESPONSIBILITIES
nMulti-Center Operations Support
n
n
Support the City Lead in monitoring daily operations across all centers in the city n
Visit centers regularly to check on staffing, therapy room quality, and facility upkeepn
Act as point of escalation for center heads when the City Lead is unavailablen
Help coordinate resources (staff, supplies, maintenance) between centers as needs shiftn

nPeople & Staffing
n
n
Support hiring, onboarding, and training coordination for center-level staff (therapists, caregivers, center heads) n




Help manage staffing coverage across centers, including backup coverage for absencesn
Support performance check-ins and coaching for center heads alongside the City Leadn
Assist in building a solid culture and retention across the city's teamsn

nParent & Family Experience
n
n
Help resolve escalated parent concerns or complaints across centersn
Support consistent communication standards (updates, events, feedback loops) across all locationsn
Monitor parent satisfaction and enrollment retention trends citywiden

nAdmissions & Enrollment Support
n
n
Support the City Lead in tracking the enrollment numbers, waitlists, and capacity across centersn
Help coordinate admissions processes and tours where neededn
Assist with local outreach or community partnership efforts to drive enrollmentn

nData & Reporting
n
n
Track key operational metrics across centers (attend

📌 Assistant City Lead New Delhi
🏢 Sunshine by Lissun
📍 New Delhi