A Customer Relationship Executive (CRE) is responsible for maintaining and strengthening a company's relationship with its international customers. This role involves interacting with abroad clients to ensure their satisfaction, resolving issues, and supporting sales and service efforts.

Key Responsibilities
Respond to international customers inquiries via Phone, Email, Whatsapp.
Build and maintain robust relationships with existing customers to encourage repeat business and loyalty.
Provide accurate information on products, services, pricing, orders, and delivery timelines.
Prepare Quotation as per customer enquiry and submit follow up till deal is won.
Monitor customer feedback and share insights for service improvement.
Escalate unresolved or complex issues to relevant departments and follow up until resolution.
Collaborate with internal teams (sales, logistics, purchase support) to ensure seamless service in timely manner.
Resolve customer issues or concerns to ensure satisfaction.




Process orders to Purchase team to start Procurement and make sure timeline of order fulfilment is met.
Keep detailed records of customer interactions and transactions using CRM tools.
Prepare reports on customer feedback, issues, and satisfaction levels for management review.
Help new customers understand products, services and ensure smooth onboarding.

• Key Skills Required
Robust communication and interpersonal skills
Problem-solving abilities
Patience and empathy
Organizational and multitasking skills
Customer-focused attitude
Verbal/Written English is must to deal International Customers.

Educational Requirements
Bachelors degree in Business Administration, Marketing, Communications, or related field
Candidate from Automotive Spare Parts background will be preferred.
Ability to multitask and manage time effectively in a quick-paced environment.
Candidate having Prior Experience in Export Company will be preferred.

📌 Walk In Customer Relationship Executive New Delhi
🏢 BAJRANG AUTO PARTS
📍 New Delhi